BARC: A Band-Aid Solution to an Emergency Room Problem?
- By Jolanda Jones
- Published 08/23/2009
- Community
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Rating:




You can tell what’s important to any governmental entity by the quality of its leadership and what money, if any, is allocated to fund its necessary issues. Is the Bureau of Animal Regulation and Care (BARC) important to the City of Houston? Are we supporting and managing BARC like we care, and are we sufficiently funding it?
Is our treatment of BARC a band-aid solution to an emergency room problem? BARC has been consistently and persistently criticized for its treatment of animals. This treatment can be boiled down to two crucial factors—leadership and 2) funding.
These two factors have had a direct impact on BARC being able to provide humane treatment of its residents, our homeless animal population. The City admits that there are so many fundamental flaws in way BARC is organized and managed that it believes that basic organization-building is necessary prior to hiring a bureau chief. I don’t understand that logic.
How do you field a successful team without a leader that will be around for a sustained period? Over the years, BARC has found itself at the center of a number of controversies. The City’s own admitted challenges are 1) not responding to police calls; 2) not picking up animals; 3) quality of care in the shelter; 4) high euthanasia rates; 5) low adoption rates; and 6) lack of community-based education concerning spaying and neutering.
Specific examples of these challenges are complaints of animal starvation; puppies dying in drains; animal cruelty; and knowingly giving individuals disease-ridden animals without complete notification of their true condition. Striking is the City’s admitted statistic of euthanizing 16,438 of the 24,681 animals taken in. Only 6,745 were released alive.
Common sense and nature show us that animals in the wild don’t use the restroom where they live, sleep and eat, yet animals in BARC are sometimes made to live and feed in their waste. This is not humane.The Department Director, in an effort to build the BARC organization, made a judgment call to hire a “change agent,” who has no experience in animal welfare programs.
Can a consultant, who doesn’t have specialized experience make needed and sustainable changes to make BARC a state of the art and humane shelter? If he doesn’t, the animals will pay for it with their lives. The biggest surprise however is the price tag for this organizational change: $200,000 for six months.
Prior to the City’s expenditure of approximately $49,000 to the “change agent,” I made a specific request regarding Council’s voting on the payment of $200,000 on someone to oversee BARC. I had received anonymous information that Council was about to hire someone to oversee BARC for $200,000. I was led to believe that there were no BARC items on the agenda for us to vote on.
Although this was technically true, it did not answer the intent of the question. How can we guarantee with certainty that the “change agent” will make sustainable change? City Council Member Jarvis Johnson held a specially called meeting of the Human Services & Technology Committee, for the express purpose of discussing issues at BARC.
This meeting took place the first week in August. The change agent, who was a hot topic, was thoroughly discussed with many noting his lack of experience in animal welfare arena. The total proposed contract price of approximately $200,000 for six months of consulting was another discussion.
Department heads don’t usually make $200,000 per year yet for this amounth, the “change agent” will head up the bureau for six months, although subordinate to a department. More troubling was the Department Director’s decision to enter into a contract with the “change agent” by paying an initial installment of a little over $49,000, which allowed him to be hired without the approval of City Council. There was an uproar over the appearance of an intent to sneak something past the elected governing body of the City because any expenditure of $50,000 or more, has to come before City Council for approval.
Many argued it was a waste of tax payer dollars. How can we pay someone, who is not the equivalent of, but less than a department director, what translates into a $400,000 per year pro rata allocation? How can we justify this amount of money when all other departments took cuts?
Does BARC need a consultant or does it need stable leadership with equitable pay? Concerning under-funding, in 2008, San Antonio, Dallas and Austin, all spent more money on animal control than Houston. San Antonio spent about 2.5 times as much as Houston and Dallas spent more than twice as much as Houston.
Although Houston has a larger pet population, San Antonio and Dallas take in more of these animals. We don’t have anywhere to house them. This probably has something to do with San Antonio, Dallas and Austin having more full time animal service employees to handle the high volume of these needy animals.
We also don’t have a good educational program which teaches the importance of spaying and neutering animals. How can we hope to solve the problem if we don’t fund it equitably and sufficiently to implement change which is sustainable and which can be successful? We have to put our money where our mouths are.
BARC’s customers, volunteers, and even employees have all shared disturbing photos, horror stories of inhumane treatment of the animals, and tales of families having to put down their young children’s dogs after a few short weeks. We can no longer afford to remedy this emergency room problem with band-aid solutions. There must be a sustainable change, which includes clear and complete behavior modification. End pt. 1.

The Bureau of Animal Regulation and Care (BARC) must do better by its residents—our homeless population.
Is our treatment of BARC a band-aid solution to an emergency room problem? BARC has been consistently and persistently criticized for its treatment of animals. This treatment can be boiled down to two crucial factors—leadership and 2) funding.
These two factors have had a direct impact on BARC being able to provide humane treatment of its residents, our homeless animal population. The City admits that there are so many fundamental flaws in way BARC is organized and managed that it believes that basic organization-building is necessary prior to hiring a bureau chief. I don’t understand that logic.
How do you field a successful team without a leader that will be around for a sustained period? Over the years, BARC has found itself at the center of a number of controversies. The City’s own admitted challenges are 1) not responding to police calls; 2) not picking up animals; 3) quality of care in the shelter; 4) high euthanasia rates; 5) low adoption rates; and 6) lack of community-based education concerning spaying and neutering.
Specific examples of these challenges are complaints of animal starvation; puppies dying in drains; animal cruelty; and knowingly giving individuals disease-ridden animals without complete notification of their true condition. Striking is the City’s admitted statistic of euthanizing 16,438 of the 24,681 animals taken in. Only 6,745 were released alive.
Common sense and nature show us that animals in the wild don’t use the restroom where they live, sleep and eat, yet animals in BARC are sometimes made to live and feed in their waste. This is not humane.The Department Director, in an effort to build the BARC organization, made a judgment call to hire a “change agent,” who has no experience in animal welfare programs.
Can a consultant, who doesn’t have specialized experience make needed and sustainable changes to make BARC a state of the art and humane shelter? If he doesn’t, the animals will pay for it with their lives. The biggest surprise however is the price tag for this organizational change: $200,000 for six months.
Prior to the City’s expenditure of approximately $49,000 to the “change agent,” I made a specific request regarding Council’s voting on the payment of $200,000 on someone to oversee BARC. I had received anonymous information that Council was about to hire someone to oversee BARC for $200,000. I was led to believe that there were no BARC items on the agenda for us to vote on.
Although this was technically true, it did not answer the intent of the question. How can we guarantee with certainty that the “change agent” will make sustainable change? City Council Member Jarvis Johnson held a specially called meeting of the Human Services & Technology Committee, for the express purpose of discussing issues at BARC.
This meeting took place the first week in August. The change agent, who was a hot topic, was thoroughly discussed with many noting his lack of experience in animal welfare arena. The total proposed contract price of approximately $200,000 for six months of consulting was another discussion.
Department heads don’t usually make $200,000 per year yet for this amounth, the “change agent” will head up the bureau for six months, although subordinate to a department. More troubling was the Department Director’s decision to enter into a contract with the “change agent” by paying an initial installment of a little over $49,000, which allowed him to be hired without the approval of City Council. There was an uproar over the appearance of an intent to sneak something past the elected governing body of the City because any expenditure of $50,000 or more, has to come before City Council for approval.
Many argued it was a waste of tax payer dollars. How can we pay someone, who is not the equivalent of, but less than a department director, what translates into a $400,000 per year pro rata allocation? How can we justify this amount of money when all other departments took cuts?
Does BARC need a consultant or does it need stable leadership with equitable pay? Concerning under-funding, in 2008, San Antonio, Dallas and Austin, all spent more money on animal control than Houston. San Antonio spent about 2.5 times as much as Houston and Dallas spent more than twice as much as Houston.
Although Houston has a larger pet population, San Antonio and Dallas take in more of these animals. We don’t have anywhere to house them. This probably has something to do with San Antonio, Dallas and Austin having more full time animal service employees to handle the high volume of these needy animals.
We also don’t have a good educational program which teaches the importance of spaying and neutering animals. How can we hope to solve the problem if we don’t fund it equitably and sufficiently to implement change which is sustainable and which can be successful? We have to put our money where our mouths are.
BARC’s customers, volunteers, and even employees have all shared disturbing photos, horror stories of inhumane treatment of the animals, and tales of families having to put down their young children’s dogs after a few short weeks. We can no longer afford to remedy this emergency room problem with band-aid solutions. There must be a sustainable change, which includes clear and complete behavior modification. End pt. 1.

The Bureau of Animal Regulation and Care (BARC) must do better by its residents—our homeless population.
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5 Responses to "BARC: A Band-Aid Solution to an Emergency Room Problem?" 
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said this on 25 Aug 2009 6:20:14 PM MST
Excellent article!
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said this on 25 Aug 2009 7:41:41 PM MST
Ms. Jones,
When was the last time YOU walked into BARC and took home or fostered a BARC animal? I have NEVER seen you there and none of the other volunteers and rescuers that I know can recall seeing you there either. I love it when people who have not walked in "shoes" that they criticize want to offer up what they call "solutions". You insult the intelligence and the efforts of the hard work that we, the unpaid volunteers, do on a daily basis. I can say that I others have seen Mr. Fusco play with BARC dogs--but sure never have seen YOU. So until you become a real part of the issues--you have no basis to pontificate on anything because all you are doing is causing unnecessary rhetoric and noise pollution. |
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said this on 25 Aug 2009 8:56:09 PM MST
Dear Council Member Jones,
Thank you for caring about BARC. My understanding is that Mayor White has now given Mr. Fusco complete autonomy from DHHS and the position is not now reporting to Stephen Williams. I believe it was one of the conditions Mr. Fusco requested prior to signing the contract. I also believe this is significant because for years several of us have maintained that BARC should be removed from DHHS and be a stand alone department. There are numerous good organizational reasons to separate BARC from DHHS. This is not a reflection on Stephen Williams who heads up a department larger than most entire city governments. The contract Mr. Fusco signed is five pages long. At any point in time if benchmarks are not being met the contract could be cancelled. The reality is that BARC IS getting better every day. The reality is also that no matter how excellent or competent a new chief is who may be hired (and it will certainly be easier to attract a five-star leader with a much better staffed (the new employees who have been hired are all bonafide animal lovers who care very much to do a good and compassionate job) , better organized agency in place) - funding for BARC is abominable. Look at the statistics comparing Houston's BARC with cities all over Texas. Even El Paso which is certainly not a wealthy city has a much higher and more reasonable budget for the city shelter. Please reconsider your opinion. You have given a lot of thought to this. You have fielded a million questions from citizens and graciously given us so much of your time and you have listened to a lot of information from people who both support and oppose the contract being approved. Most of the people who are in favor of the contract are people who are actually going to BARC and volunteering at BARC. Many of the people who opposed never step foot in BARC and therefore are not in a position to acknowledge the improvements being made every day or the momentum for change which has energized BARC employess and substantially raised and improved morale at BARC. Sincerely, Sherry p.s. I would prefer not to rate this because Excellent might suggest that I agree with your conclusion that Mr. Fusco's contract should not be approved. However, I am rating it Excellent not because I agree, but because you have really invested your heart and mind in studying this issue, caring and I know you have not reached your conclusion thoughtlessly or lightly. Thank you for your service and hard work to make Houston better for us all. |
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said this on 25 Aug 2009 8:56:47 PM MST
You did a great job of articulating the many problems at BARC. You also make no bones about the sneaky way the department went about retaining the consultant. Your essay makes it clear that the consultant does NOT have the necessary qualifications, that hiring someone for six months who is not going to be there to implement and sustain proposed changes is ridiculous, and that the fee he is charging is outrageously excessive. Indeed, we could do SO MUCH to help the dogs and cats directly with that large sum). Good job!
My only other comment would be this: the photo of the sad, sweet-looking and LONELY-looking dog left in that disgustingly filthy cage tells the story even better than your words. |
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said this on 30 Aug 2009 8:32:46 PM MST
I appreciate that Council member Jones is taking a hard look at BARC and asking hard questions of Mr. Fusco and of Mr. Williams even when it seems unpopular to do so.
For those people who say that if at any point in time benchmarks are not being met the contract could be cancelled, they are incorrect. I've read the contract and that type of benchmarking or release language is not stated anywhere in the contract. It is written as 6 months & $135,000. That's it. And in fact, the "goals" in this contract are quite vague. There are no actual numbers given such as reduce euthanasia by X amount of animals or increase adoptions by X amount of animals. There are no numbers stated here at all. (I review and revise contracts for a large oil and gas company and I can tell you that this contract, as written, would not be signed at my company---so why should we expect our city government to sign it?). The way this contract is written, the city might remove Mr. Fusco from BARC before 6 months is out, but it would still be on the hook for the entire $135,000. This contract should be rewritten and be very specific about goals, numbers and timelines. It should be written in 4 week increments and if goals are not met, then the next 4 week installment should NOT be signed. If Mr. Fusco cannot meet the goals stated, we should not be forced to live with this contract for 6 months. And for those who think that people need to go out and "play with a dog at BARC" to be able to see serious issues with this contract and Mr. Fusco are seriously missing the big picture. The problems with this contract and with BARC are so much higher than at the "play with a dog" level. Again, thank you Council member Jones for studying the issues and listening to citizens. We realize that you are asking tough questions in order to make an informed decision. |


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